Refund policy

Shipping

We currently ship within the United States only.

Standard shipping is a flat rate of $9. Orders over $150 ship free.

Orders are typically processed within 2–3 business days, Monday through Friday. During launches, sales and holidays, processing may take slightly longer.

Once your order has shipped, you’ll receive an email with tracking information. Please make sure your shipping address is complete and accurate before placing your order.

Jack & Ranger is not responsible for packages that are lost, stolen or damaged after delivery. If your package appears to be lost or arrives damaged in transit, please contact us and we’ll do our best to help with the carrier.

We currently ship within the United States only. Join our mailing list to be the first to know when international shipping becomes available.

Returns

We accept returns of regularly priced merchandise within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, unaltered and have all original tags attached. Returned items must also be free of makeup, deodorant, perfume, pet hair and other signs of wear.

Items marked Final Sale are not eligible for return.

Customers are responsible for return shipping costs unless an item arrives damaged, defective or incorrect. We recommend using a trackable shipping method, as Jack & Ranger is not responsible for returns lost or damaged in transit.

Once your return has been received and approved, your refund will be issued to the original form of payment. Original shipping charges are nonrefundable.

We reserve the right to decline returns that do not meet the conditions above.

Exchanges

Because we carry a limited quantity of each style and size, we cannot guarantee that an item will still be available for exchange.

If you would like a different size or style, we recommend placing a new order for the item you want and returning the original item according to our return policy.